Frequently Asked Questions
Everything you need to know about L'ANZA Healing Haircare products, orders, and shipping.
Are L'ANZA products cruelty-free and eco-friendly?
Yes, L'ANZA is committed to a sustainable future. Our products are cruelty-free and never tested on animals. We utilize organic, wildcrafted botanical ingredients and our packaging is recyclable and made from recycled materials whenever possible.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental United States. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for haircare products?
We want you to love your hair. If you are not completely satisfied with your purchase, you may return the product within 30 days of delivery for a full refund, provided at least 50% of the product remains in the bottle.
Do L'ANZA products contain sulfates or parabens?
The majority of our Healing Haircare lines are formulated without sulfates, parabens, and sodium chloride to ensure they are safe for color-treated hair and gentle on the scalp.
How can I track my shipment?
Once your order has shipped, you will receive an email confirmation containing a link to your tracking information. You can also log into your L'ANZA account to view your order history and real-time shipping updates.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.